WEBSITE PRIVACY POLICY
Last updated: January 2026
Kindly Now Ltd values your privacy. This Privacy Policy discloses the privacy practices of kindlynow.com (hereinafter: the "Website"), owned by Kindly Now Ltd, Company Number 15809309, a registered company in England and Wales with registered address at 7 Bell Yard, London, WC2A 2JR (hereinafter: the "Company"). This Privacy Policy (herein: the "Policy") will help you understand how we collect and use personal information from Users of our Website.
The Company and the Website reserve the right to make changes to this Policy at any given time. If we decide to utilise any personally identifiable information in any manner other than as stated when initially collected, you will be notified by email.
By using this Website, you are consenting to the data collection procedures expressed in this Policy.
By accepting our Policy, you hereby acknowledge that you are above the age of 18. Minors should not use this Website and, as such, we do not knowingly or intentionally collect, share, or use personal information from minors.
Data Controller: Dr Stephanie Knight, Kindly Now Ltd
ICO Registration Number: ZB894736
Contact: hello@kindlynow.com
1. INFORMATION WE COLLECT, USE AND SHARE
1.1 This Website provides several opportunities for you to voluntarily provide us with personal information in exchange for resources, to be added to our email list, or to contact us. If you elect to provide us with personal information for any of these purposes, we will collect the information provided, which may include your name, email address, phone number, and the text of any messages sent to us.
1.2 If you fill out the "contact us" form on our Website, or provide us with any other communication via email or social media, we may collect personal information including your name, email address, phone number, and the text of any message sent. This data will be processed based on our legitimate interest in communicating with you and answering any questions or concerns raised.
1.3 If you become a client and purchase therapy or programmes from us, we will collect additional information including email address, billing address, and payment information necessary to complete the transaction. We will collect and process this data in order to fulfil our contractual obligation and will not retain payment information any longer than necessary.
1.4 If you are on our email list, we may send targeted communications and may upload your information into our social media accounts to create similar audiences for advertising purposes. To ensure compliance with UK marketing regulations, all emails will clearly state the sender and provide instructions on how to unsubscribe.
1.5 This Website may collect information through cookies and automatic data collection technology. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until deleted). You can accept or decline cookies using your web browser settings. If you choose to disable cookies, some areas of the Website may not work properly.
1.6 This Website may collect data about how you use the Website, including browsing actions, IP address, device information, and similar data, via Google Analytics and similar tools, in order to obtain statistical data, improve our Website and offerings, and ensure you receive relevant information.
2. COOKIES POLICY
2.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit our Website. They help us provide you with a better experience by remembering your preferences and understanding how you use our Website.
2.2 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic functions like page navigation and access to secure areas of the Website.
Analytics Cookies: We use Google Analytics to understand how visitors use our Website. These cookies collect information about how you interact with our Website, including pages visited, time spent on pages, and any errors encountered. This information is aggregated and anonymous.
Marketing Cookies: These cookies track your online activity to help us deliver more relevant advertising or to limit how many times you see an advertisement. We may use these cookies to build a profile of your interests and show you relevant content on other websites.
Preference Cookies: These cookies allow our Website to remember choices you make (such as your language or region) and provide enhanced, more personal features.
2.3 Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our Website, and some services and functionalities may not work.
To manage cookies in your browser:
Chrome: Settings > Privacy and Security > Cookies
Firefox: Settings > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Edge: Settings > Privacy > Cookies
2.4 Third-Party Cookies
Some cookies on our Website are set by third parties, including:
Google Analytics: We use Google Analytics to analyse how users interact with our Website. Google Analytics uses cookies to collect information anonymously and report Website trends. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Social Media Platforms: If we use social media features (such as Facebook, Instagram, or LinkedIn plugins), these platforms may set cookies. We do not control these cookies.
2.5 Your Consent
By using our Website, you consent to our use of cookies in accordance with this Policy. When you first visit our Website, you will see a cookie banner allowing you to accept or manage your cookie preferences.
3. HOW AND WHY IT IS COLLECTED
3.1 This Website collects your personal information when you voluntarily provide it to us to receive resources, contact us, or purchase services. We collect this information in order to provide you with the resource or service you indicated you would like to receive and to keep you informed about services we think may be of interest to you.
3.2 This Website may receive data from third parties like Google Analytics and social media advertising platforms. We only utilise third parties who are UK GDPR-compliant.
4. HOW WE USE YOUR INFORMATION
4.1 We will use the personally identifiable information you have voluntarily provided in order to carry out the service or resource requested, including newsletters, promotional emails, and to notify you about any changes to our policies or services.
4.2 Non-personally identifiable information may be used to provide an overview of how people are accessing and using the Website; it is not used for any additional purposes, and we do not use any such data to make automated decisions.
5. HOW INFORMATION IS STORED AND SHARED
5.1 Your information is stored through secure data management systems. We take appropriate measures to ensure your information is kept confidential. We will share your confidential information only with those providing technical support for our Website, or those who are members of our team, including legal and accounting professionals. Information provided by you will never be shared, sold, or given to any other company or person without prior consent, other than what is required to complete a purchase or request made by you, unless required to do so by law.
5.2 This Website may disclose information if required to do so by law, or if there is a good-faith belief that such disclosure is necessary to protect our rights, prevent or mitigate a belief that a crime may be committed, or to protect the safety or rights of other Users.
5.3 This Website and its servers are located within and operate within the United Kingdom. The laws of England and Wales govern any and all matters relating to this Website. Any information you provide will be transferred to the United Kingdom for processing.
5.4 By collecting and using your personal data, this Website is acting as a data controller. We utilise third-party companies to act as data processors. To the best of our ability, we have confirmed that all third-party data processors we use are compliant with UK GDPR.
6. YOUR ACCESS TO, AND CONTROL OVER INFORMATION
6.1 You have the right to update, edit, or delete your information from our database. You can opt-out of any future communications from us at any time by clicking the "unsubscribe" button at the bottom of any email or by sending a direct email to hello@kindlynow.com.
Should you wish to:
See what data we hold about you
Change or correct any data we hold about you
Have us delete any data we hold about you
Express any concern about our use of your data
You can do so at any time, free of charge, by contacting us at: hello@kindlynow.com.
7. UNSUBSCRIBE OR OPT-OUT
7.1 All Users have the option to discontinue receiving communications from us by way of email or newsletters. To unsubscribe, please send an email to hello@kindlynow.com or click the "unsubscribe" button at the bottom of any email we send you.
8. INFORMATION PROTECTION AND DISCLOSURE
8.1 This Website and our Company take precautions to protect your information against unauthorised access, unlawful processing, accidental loss, destruction, and damage. However, no method of transmission over the Internet is 100% secure, therefore we can only guarantee a reasonable level of security.
8.2 Wherever we collect sensitive information, that information is encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and "https" at the beginning of the web address.
8.3 Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
9. HOW LONG WE KEEP YOUR INFORMATION
9.1 The data we collect from you will be stored no longer than necessary, based on how long your information remains relevant, the length of time it is reasonable to keep records, any limitation periods prescribed by law, and as required by UK Data Protection legislation.
10. UK GDPR COMPLIANCE
10.1 In order to ensure compliance with UK GDPR, we confirm we have lawful grounds for processing the information we collect from you. If you provide personal information via the Website or contact us electronically, we will process your data based upon our legitimate interest to respond to enquiries. If you elect to receive communication from us by "opting in", we will process your data based on affirmative consent and may send additional communications based upon our legitimate interest in marketing to those who have shown interest in our services. You may withdraw consent at any time by contacting us.
10.2 The data controller responsible for your personal information for the purposes of UK GDPR compliance is: Dr Stephanie Knight, Kindly Now Ltd, hello@kindlynow.com.
10.3 For more information regarding your rights under UK GDPR, please visit: https://ico.org.uk/for-organisations/data-protection-and-the-eu/
11. GOVERNING LAW
11.1 Any claim relating to Kindly Now Ltd or this Website shall be governed by the laws of England and Wales without regard to its conflict of law provisions.
12. HOW TO CONTACT US
12.1 If you have any questions or concerns regarding this Policy, please contact us at: hello@kindlynow.com.
As a therapy practice, we adhere to professional standards set by:
Health and Care Professions Council (HCPC)
Registered Practitioner: Dr Stephanie Knight
Website: hcpc-uk.org
Telephone: 0300 500 6184
If you feel that the Website is not abiding by this Policy, you may also contact:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: ico.org.uk